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Customer service jobs are growing at around 5 percent annually, with more than 2.7 million positions currently available. Learn to write a professional cover letter that details your exceptional customer service skills with a customer service cover letter example from our vast library. Then, personalize that sample with our user-friendly cover letter builder tool and letter-writing tips.
As the liaison between customers and the company that employs you, customer service professionals must possess strong listening and verbal communication skills. Content in your cover letter can help highlight the experience and skills on your resume so employers realize you have what it takes to assist and manage customers. Land an interview with help from our cover letter samples.
Use a customer service cover letter sample as the foundation to create a strong application that ties the experience and skills detailed in your resume with the requirements listed in the job description. Strengthen your claim as a stellar job candidate with examples from your previous employment which demonstrate your ability to positively interact with confused or unhappy customers.
Besides providing outstanding customer service, retail cashiers must also be adept and accurate at cash handling. Stand out as the best cashier for the job with examples of your professional experience operating various cash registers, bagging purchases, initiating refunds and exchanges, and processing cash, check, credit card and coupon payments.
In order to streamline service, some larger retail stores have dedicated customer service representatives to handle everything from returns, exchanges and other issues so their sales, merchandising and marketing teams can focus on external aspects of the business. For this role, because most issues or concerns involve unhappy customers, candidates need to emphasize their ability to be efficient, compassionate and patient listeners. It’s also important to demonstrate that you understand you want to do all that you can to keep customers happy, but in some cases you have to enforce company policy to the dismay of some patrons. Your cover letter is the perfect place to spell out your ability to achieve that balance.
Call center representatives interact with customers over the phone and must possess exceptional verbal customer service skills, especially the ability to be patient and courteous. Use a customer service cover letter to detail your exceptional oral communication and listening skills, including examples of previous call center positions with similar responsibilities.
Flight attendants help promote the comfort and safety of airplane passengers by performing varied customer service tasks, including serving food and beverages, demonstrating safety and emergency equipment, and answering questions. Of course, sometimes airline travel has its bumps and flight attendants must address customer dissatisfaction. Promote yourself as the ideal flight attendant by outlining personal tactics you have in place to ensure passenger safety and comfort on stressful flights.
Estheticians balance a delicate role: you evaluate a client's skin condition and give facials and treatments based on the recommendations you provide, but you also soothe and reassure your clients while they lie prone beneath you. Your clients might feel vulnerable, exposed, or insecure — the best estheticians can utilize a combination of customer service, empathy and socialization skills to connect with their clients while providing professional service. Our cover letter sample demonstrates how you can showcase both these soft social skills and your technical know-how to hiring managers and salon owners.
A retail manager develops a keen eye for every aspect of a store’s environment. As the head of your store or department, you’ll need to demonstrate your ability to hire and train sales associates, identify employee strengths and position them to optimize customer experience, adapt product displays and store layouts to increase sales, and curate a shopping experience that encourages customer growth and satisfaction. Our cover letter sample teaches you how to showcase your retail successes and find a retail manager position.
In addition to helping your clients achieve an enhanced external look, hairstylists must know how to comfortably engage with their clients. Depending on the products and services that a client wants, they could be in your chair for as little as half an hour to a full day. In addition to knowing how to cut and style hair, bleach and highlight strands, and provide neck or shoulder massages during the consultation, strong communication skills can serve you well. Our cover letter sample covers these skills and more.
This template is perfect if you’re seeking a bold visual statement, and also demonstrates that you are as up-to-date as your potential employer.
With its striking fonts and vivid coloring, this cover letter template helps you make a strong impression with hiring managers.
For job seekers who want to show off strong qualifications and experience without distracting bells and whistles, this clean cover letter example fits the bill.
The classic cover letter template is a good choice for job candidates with minimal experience who want to project a professional image.
This sharp layout places emphasis on job experience and major achievements, highlighting your abilities as a top-level manager.
This cover letter example is easily adaptable across many professions, allowing you to detail your experience, leadership skills, and technical expertise.
This clean template emphasizes your progressive, up-to-date experience and achievements -- the qualities that pioneering, cutting-edge companies seek.
This solid template lets you get to the point with your credentials, and why you are a good fit for the job.
When you need to get all the important details about your capabilities across without wasting space, use this compact, well-organized template.
The most common sections you’ll see on a cover letter include:
Cover Letter Sections
Input accurate contact information into the heading of your customer service cover letter. Include your name, city and state location, phone number and email address.
As you can see, Troy Williams created a special header that elevates his name and makes it stand out.
Get the reader’s attention by addressing your cover letter to them by name. If the job posting doesn’t include this information, research the company to personalize your greeting. Look under the job ad for a contact name, visit the company to find the HR director or Customer Service department head, or call the branch you're applying to and politely ask for the name of the correct hiring manager.
Whatever you do, try to avoid using generic greetings like “To Whom It May Concern,” or “Dear Hiring Manager.” These greetings come across as insincere and indicate that you used a templates cover letter, rather than a customized one.
Customer service representatives must be confident and personable. Create an introduction that exudes these traits while stating why you want the job. As you can see in our sample cover letter, Mr. Troy Williams is an experienced room attendant. His contributions to his former employer boosted customer satisfaction by a whopping 80 percent.
This kind of specific detail makes more of an impression on a hiring manager than a generic and vague opening like “My experience aligns perfectly with the open job.” Those kinds of statements just leave hiring managers wondering “What experience?’
Avoid simply rehashing your resume. Instead, provide a short rundown of your customer service skills that match the job requirements with examples from your professional experience to back up your claims.
Mr. Williams can specifically state how many customers he can help per hour, as well as which skills contribute to a positive experience for his customers. You want to use these types of details to solidify the claims you made in your introduction and impress the hiring manager.
End your customer service cover letter sample on a confident note by including a thank you and a polite request for further action, such as an invitation to interview.
Make sure your cover letter is error-free to exemplify your strong attention to detail; an important skill for customer service representatives. Use a reliable proofing program and have another person proof it.