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Customer service jobs are growing at around 5 percent annually, with more than 2.7 million positions currently available. Learn to write a professional cover letter that details your exceptional customer service skills with a customer service cover letter example from our vast library. Then, personalize that sample with our user-friendly cover letter builder tool and letter-writing tips.

What Is a Customer Service Role?

As the liaison between customers and the company that employs you, customer service professionals must possess strong listening and verbal communication skills. Content in your cover letter can help highlight the experience and skills on your resume so employers realize you have what it takes to assist and manage customers. Land an interview with help from our cover letter samples.

Use a customer service cover letter sample as the foundation to create a strong application that ties the experience and skills detailed in your resume with the requirements listed in the job description. Strengthen your claim as a stellar job candidate with examples from your previous employment which demonstrate your ability to positively interact with confused or unhappy customers.

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Customer Service Cover Letters

Additional Cover Letters

Elevate Your Cover Letter

The most common sections you’ll see on a cover letter include:

Cover Letter Sections

Input accurate contact information into the heading of your customer service cover letter. Include your name, city and state location, phone number and email address.

As you can see, Troy Williams created a special header that elevates his name and makes it stand out.

    Example

    Heading

    Get the reader’s attention by addressing your cover letter to them by name. If the job posting doesn’t include this information, research the company to personalize your greeting. Look under the job ad for a contact name, visit the company to find the HR director or Customer Service department head, or call the branch you're applying to and politely ask for the name of the correct hiring manager.

    Whatever you do, try to avoid using generic greetings like “To Whom It May Concern,” or “Dear Hiring Manager.” These greetings come across as insincere and indicate that you used a templates cover letter, rather than a customized one.

      Example

      Greeting

      Customer service representatives must be confident and personable. Create an introduction that exudes these traits while stating why you want the job. As you can see in our sample cover letter, Mr. Troy Williams is an experienced room attendant. His contributions to his former employer boosted customer satisfaction by a whopping 80 percent.

      This kind of specific detail makes more of an impression on a hiring manager than a generic and vague opening like “My experience aligns perfectly with the open job.” Those kinds of statements just leave hiring managers wondering “What experience?’

        Example

        Introduction

        Avoid simply rehashing your resume. Instead, provide a short rundown of your customer service skills that match the job requirements with examples from your professional experience to back up your claims.

        Mr. Williams can specifically state how many customers he can help per hour, as well as which skills contribute to a positive experience for his customers. You want to use these types of details to solidify the claims you made in your introduction and impress the hiring manager.

          Example

          Body

          End your customer service cover letter sample on a confident note by including a thank you and a polite request for further action, such as an invitation to interview.

            Example

            Closing

            Make sure your cover letter is error-free to exemplify your strong attention to detail; an important skill for customer service representatives. Use a reliable proofing program and have another person proof it.

              Example

              Proofread

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