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Dispatcher and operators for 911 services provide a vital part of any region’s emergency response teams. Although jobs are steady in this job market, the field isn't growing and candidates are applying the same existing roles. Help yourself stand out from a wide pool of applicants by writing a concise 911 operator cover letter that can help increase your chances of receiving a callback.

We help you get off on the right start with our 911 operator cover letter sample. We analyzed job openings and wrote this sample with advice on how to customize it for each open role. By using our customization guide, you can increase the number of callbacks and interviews you’ll get during your job search.

Sections of a 911 Operator Cover Letter

The most common sections you’ll see on a cover letter include:

Cover Letter Sections

The heading of your cover letter should include your personal contact information including your name, a professional email and phone number. Below this, put the date and the employer’s mailing address. For 911 operators, the employer is typically going to be a public safety organization, police or EMT department, or an ambulance company — you can find this information under the company name of the job ad. A public or government run service will be run by local county leaders. A private company will have dedicated managers.



    Open your cover letter by addressing the hiring manager mentioned in the job posting. Use formal titles and the person’s last name. If you don't have a name, using “Dear Hiring Manager” is fine.

    As you can see in our sample, our applicant addresses his cover letter to the county sheriff, indicating that the service is run by the county. By finding the name of the locally elected sheriff, Tom Webster indicates a general understanding of local government and creates the idea that he might know local ordinances and policies.



      This is the section to introduce yourself and grab the hiring manager’s attention. You can do this with a clever opening line, or focus on your reason for applying and what sets you apart from the other applicants. To successfully elevate your cover letter, you should identify one responsibility from the job ad and clearly state how you can address this need with a similar experience.

      Our sample applicant successfully demonstrates enthusiasm for the role and claims that he has matching experience. Unfortunately, Tom Webster fails to give a concrete example of how he can meet the needs of the open job. This is where you can elevate your leader and out-perform fellow applicants.



        Use this section to tailor your skills and experience for this specific job. You may want to mention your excellent communication and listening skills. Focus on the one thing that sets you apart from the competition and makes you a great fit for this particular job. Also mention any special 911 operator certifications you hold, such as the Emergency Medical Dispatch (EMD) certification.

        This is where Mr. Webster begins to share his experience with both aiding callers and optimizing dispatch calls. However, your cover letter can be strong by building on top of the skills you establish in your introduction. If you’ve mentioned familiarity with a dispatching system in your introduction, you’d provide additional quantifiable examples in this section like reducing response times, optimizing routes and increasing the numbers of calls taken every hour.



          This section reiterates how you’ll be a good fit for the job, thanks the hiring manager for their time and invites them to review your resume and contact you.



            If you’re delivering your application materials in person, definitely sign your name. Below that, type your name. If you’re submitting electronically, a typed name or electronic signature is appropriate.



              Make Your Cover Letter Stand Out

              Many other experienced candidates may be applying for the same job, so it’s important to make your cover letter stand out from the rest. Start with a 911 operator cover letter sample and include job-specific keywords, such as these action verbs.

              Prioritize: Public safety departments will want to know you have the ability to prioritize incoming emergency calls.

              Communicate: Excellent verbal communication and listening skills are extremely important in this position.

              Maintain/Remain: Maintaining your composure and remaining calm in stressful situations is a must-have skill for a 911 operator.

              Keep: Many 911 operator jobs require you to keep careful call records.

              Attend: Sometimes employees are required to attend special training or seminars relevant to their work.

              The Importance of Using Operator Job-related Keywords

              When you're creating your resume and cover letter using Hloom's 911 operator cover letter examples to help you, make sure to include job-related keywords.

              Many larger emergency dispatch organizations, public safety departments and certain larger towns and cities use applicant tracking systems (ATS) to help them filter out prospective candidates. An ATS program scans cover letters and resumes for keywords and phrases related to a 911 operator job. You can easily identify these phrases on the job application. Look for any responsibilities that are repeated or labeled as essential tasks, and be sure to prioritize those in your cover letter and resume. For example, the following job post features a general summary and list of critical responsibilities.

              "Job Summary

              Our 9-1-1 Emergency / Non-Emergency Operators work in our emergency communication centers that operate 24 hours a day, 365 days a year to answer nearly 1.6 million calls annually.

              Critical Duties

              The critical list is your key to passing an ATS. Including these job-specific phrases and skills pertaining to the job may help your chances of receiving a callback. If you apply to a similar position, you should include details similar to the following statement, which mentions hypothetical skill in radio communications, answering emergency calls, and dispatching first responders to the scene:

              "As a dedicated public service dispatcher, I have over five years of experience helping incoming emergency callers remain calm while I dispatch the appropriate responders per call. I have successfully coached callers through first aid procedures while operating radio communications with first responders to track incoming times."

              Build a Cover Letter

              Match Your Substitute Teacher Cover Letter to a Resume

              After you’ve crafted your cover letter using a 911 operator cover letter example to help, you have the opportunity to strengthen the content of your resume. A carefully tailored cover letter lets you target the employer and the job in a specific way so you can stand out from the crowd of applicants.

              911 Operator

              Additional Emergency Services Cover Letters

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