IT Customer Service Survey - 1542 Downloads

Free Survey Templates by hloom.com
IT Customer Service Survey
File Size: 29 KB
Downloads: 1542
Uploaded on: 2015-11-06 19:15:00
File Name: IT-Customer-Service-Survey.docx
Download: Free
When information technology companies provide service to their customers, the best way for them to assess how well they perform is to conduct an IT customer service survey. This survey could be given in written or electronic format, and would be administered on a voluntary basis.An IT customer service survey would contain short-answer or yes/no questions that would be specific to the services provided. It would contain just enough questions so that technicians would be able to assess how well they were able to meet customer needs without being overly burdensome for individuals to fill out.IT company in this sample has recently performed some network upgrades that were intended to increase bandwidth and make downloading documents easier to do. Technicians who administer the survey are interested in finding out if they were successful at meeting this company's needs as well as in learning whether their overall level of service was satisfactory.

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