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Your resume is a one- to two-page document that summarizes your employment potential in one quick pitch. Strategically showcasing specific skills can help elevate you to the top of the candidate pile. But how do you know which skills to add to your resume? Hloom pulled together a list of the most recruiter-desired skills along with expert writing tips on how to increase the persuasiveness of your resume.

Defining Hard and Soft Skills

Resume skills fall into two categories: soft skills and hard skills, according to the Society of Human Resource Management. We’ll show you the difference between these two types of skills, and then present those which we’ve identified as the very best into top-performing categories.

Top 20 Most-Requested Soft Skills

  • 1.Communication
  • 2.Emotional intelligence
  • 3.Customer service
  • 4.Management
  • 5.Sales
  • 6.Organization
  • 7.Collaboration
  • 8.Conflict management
  • 9.Time management
  • 10.Stress management
  • 11.Culture fit
  • 12.Productivity and personal drive
  • 13.Storytelling
  • 14.Adaptability
  • 15.Persuasion
  • 16.Creativity
  • 17.Empathy
  • 18.Self-confidence
  • 19.Positive attitude
  • 20.Flexibility

Top 20 Most-Requested Hard Skills

  • 1.Data analysis
  • 2.Computer programming
  • 3.Administrative skills
  • 4.Financial skills
  • 5.Cloud computing
  • 6.Artificial intelligence
  • 7.Analytical thinking
  • 8.UX design
  • 9.Mobile application development
  • 10.Video production
  • 11.Translation and localization
  • 12.Audio production
  • 13.Social media marketing
  • 14.Business analysis
  • 15.Journalising
  • 16.Digital marketing
  • 17.Industrial design
  • 18.Competitive strategies
  • 19.Software testing
  • 20.Corporate communication

How to Identify and Showcase the Right Skills for Each Job

Although most resumes have dedicated skills sections, a good resume writer can slip additional skills into their resume. The trick is to highlight the most relevant skills to the job at hand in the dedicated skills section, but organically mention additional skills within your professional summary and work experience section.

Pro Tip

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How do you find the most relevant skills for a specific job? Easy — go back to the original job posting. At first glance, the job advertisement may look like it outlines the responsibilities and desired qualifications, but there’s more information there than meets the eye. Scan the ad for repeated or highlighted keywords or requirements. These keywords are the most-desired qualifications for that specific job. If you possess those skills, feature them prominently in your resume.

Now, we’ll show you where to place these desired skills on your resume. There are three primary resume formats recruiters love: the chronological, functional and combination formats. We’ll focus on the skill-themed strengths of these three resume formats, but Hloom also has an in-depth guide that breaks down each resume section for you.

Where to Include Skills on Your Resume

As we mentioned before, each of the three main resume formats feature some form of a dedicated skills section. This is the obvious place to showcase any prominent skills.

Skills Section

Summary Statement

Fortunately, all three resume formats feature the summary statement directly under your name. This brief statement quickly explains how your experience and passion makes you perfect for the role. The ideal statement is a short three sentences that catches the hiring manager’s attention and compels them to read on.

Since this section is so concise, you’ll only want to mention one important skill set here. That skill set can cover one desirable skill or be interpreted into multiple skills like the example below. Scan the job post for the first repeated requirement and include that in your statement — it’ll demonstrate that you pay close attention and that you have the correct experience for the role.

Summary Statement Example

The job candidate summarizes their qualifications while slipping in their skills and explaining how practical those skills are.

The Most Requested Skills

Customer Service Skills

  • 1.Clear communication
  • 2.Empathy
  • 3.Product knowledge
  • 4.Positive attitude
  • 5.Self-control
  • 6.Sense of responsibility
  • 7.Patience
  • 8.Strong listening skills
  • 9.Attentiveness
  • 10.Time management
  • 11.Ability to learn and improve
  • 12.Knowledge retention
  • 13.Calm under pressure
  • 14.Adaptability
  • 15.Professionalism
  • 16.Acting chops
  • 17.Rapid response reaction
  • 18.Flexibility
  • 19.Problem-solving skills
  • 20.Confidence

Management Skills

  • 1.Leadership
  • 2.Communication
  • 3.Collaboration
  • 4.Critical thinking
  • 5.Financial acuity
  • 6.Project management
  • 7.Social skills
  • 8.Prioritization
  • 9.Rational decision-making
  • 10.Coordination with project stakeholders
  • 11.Delegation
  • 12Lead group efforts
  • 13.Galvanize group efforts
  • 14.Motivational speaker
  • 15.Adaptable
  • 16.Develop and maintain team trust
  • 17.Motivating
  • 18.Relevant hands-on experience
  • 19.Advanced operational training
  • 20.ORAPAPA (Opportunities, Risks, Alternatives and Improvements, Past Experience, Analysis, People, and Alignment and Ethics)

Collaborative Skills

  • 1.Trustworthy
  • 2.Ability to clarify roles
    Pro tip: Clarifying roles ties in closely with communication skills, but also relates to your understanding of your team. How can you expect your teammates and employees to understand their roles if you can’t accurately describe them?
  • 3.Open and effective communication
  • 4.Diversity of ideas
  • 5.Direct team focus
    Pro tip: There’s a fine line between directing and controlling your team. Giving clear direction to your team can lead to innovative growth and change, whereas controlling your team limits creativity and can decrease motivation.
  • 6.Ability to read the room
  • 7.Setting and maintaining realistic deadlines
  • 8.Flexibility
  • 9.Routinely touching base with team
  • 10.Openness to working outside specialties
  • 11.Establishing strong mentor/mentee bonds
  • 12.Being an active member of industry social group
  • 13.Team-builder
  • 14.Helpful in completing teammate tasks
  • 15.Coordinating with multiple departments
  • 16.Listening and acting on input from others

Organization Skills

  • 1.Administrative experience
  • 2.Creative thinking
  • 3.Productivity tracking
  • 4.Brainstorming effective processes
  • 5.Analytical skills
  • 6.Decisiveness
  • 7.Project management and tracking
  • 8.Strategic planning experience/support
  • 9.Collaborative skills
  • 10.Delegation skills
  • 11.Set goals and deadlines
  • 12.Lead group projects
  • 13.Budget
  • 14.Structure data and trends
  • 15.Scheduling experience
  • 16.Structural planning
  • 17.Organize presentations
  • 18.Mental organizational ability
  • 19.Set work-life balance
  • 20.Problem-solving

Communication Skills

  • 1.Active listener and participant
  • 2.Provide positive or productive feedback
  • 3.Gauge body language and social cues
  • 4.Communicate with large groups
  • 5.Public speaking skills
  • 6.Assertive and confident
  • 7.Quickly absorb and process information
  • 8.Clarify complex thought and ideas
  • 9.Cross-cultural understanding
    Pro tip: Recent studies have shown that diverse workplaces are more profitable. The wide range of viewpoints and backgrounds lead to well-rounded and inclusive products. An ability to openly engage and collaborate with multiple ideologies and perspectives is seen as a necessary skill in today’s job market.
  • 10.Willing to hear multiple arguments
  • 11.Ask questions to clarify projects or goals
  • 12.Open and friendly team collaborator
  • 13.Encourage honest communication
  • 14.Quickly communicate project statuses
  • 15.Open to constructive feedback
  • 16.Recognize appropriate channels of communication
    Pro tip: There’s an abundance of communication tools to keep workers connected. It’s critical that you understand which channels are best suited for which topics of conversation. For example, you wouldn’t inform your fellow stakeholders that they’ve been removed from a project via text. That conversation would be better suited to a face-to-face followed by a summarizing email that includes your fellow stakeholders.

Sales Skills

  • 1.Problem-solving
  • 2.Product knowledge
  • 3.Drive and focus
  • 4.Curiosity
  • 5.Integrity
  • 6.Charisma
  • 7.Emotional and self-awareness
  • 8.Resiliency
    Pro tip: There’s no way around it — at some point in your career you’ll have a rude or aggressive customer. Maybe they had a bad day and you were the unwitting tipping point; perhaps they’re a curmudgeon with a fat wallet. Whatever the reason, the savviest salespeople need the ability to steer the conversation and attempt to salvage the business relationship. You also need the ability to shake it off if the conversation ends poorly.
  • 9.Management skills
  • 10.Ability to multitask
  • 11.Rapport-building skills
  • 12.Persuasive
  • 13.Self-motivated
  • 14.Competitive
  • 15.Collaborative
  • 16.Strong initiative and self-motivated

Data Analysis Skills

  • 1.Statistical program training
  • 2.Knowledge of programming languages (R/SAS, SQL, Python, etc)
  • 3.Data visualization creation
  • 4.Experience in data mining
  • 5.Gather data from primary and secondary sources
  • 6.Organize data into clearly defined data sets
  • 7.Discard irrelevant or unrelated information
  • 8.Identify trends or patterns and translate to business opportunities
  • 9.Create concise and legible data reports or data visualizations for project partners
  • 10.Create and maintain databases and/or data systems

Computer Programming Skills

  • 1.Problem-solving ability
  • 2.Strong memory
  • 3.Innovative
  • 4.Process and brainstorm improvements
  • 5.System administration experience
  • 6.Software/hardware installation
  • 7.IT troubleshooting
  • 8Provide onsite tech support
  • 9.Vendor management
  • 10.Self-motivated and independent
  • 11.Cloud management
  • 12.Familiarity with multiple operating systems
    Pro tip: It helps with be familiar with the three main operating systems; Windows, MacOS and Linux.
  • 13.Familiarity with database management programs
    Pro tip: You’ll want to be familiar with at least one of the following programs; Oracle, SQL, MySQL, Microsoft Access, Teradata
  • 14.Familiarity with one or more coding languages
    Pro tip: If a job requires strong computer programming skills, it’s helpful to know one or more of the following languages: HTML, JavaScript, Python, CSS, content management systems or code libraries.
  • 15.Familiarity with programming software
    Pro tip: Be familiar with Java, JavaScript, MySQL, CQL, C#, C++, Python, Ruby on Rails and iOS.
  • 16.Familiarity with Microsoft Office Suite
    Pro tip: This skill set can look a bit dated, as most hiring managers assume that you know your way around Microsoft Office. However, if the job description specifically calls for expertise in Excel or Word, you need to prominently feature this on your resume.
  • 17.Network automation
  • 18.Installation and maintenance of conferencing materials
  • 19.Email management and maintenance
  • 20.Experienced in website analytics

Administrative Skills

  • 1.Filing and document management
  • 2.Above average typing speed
  • 3.Open to flexible working hours
  • 4.Bookkeeping and budgeting
  • 5.Familiarity with office equipment
  • 6.Exemplary customer service skills
  • 7.Strong researching skills
  • 8.Motivated
  • 9.Self-starter
  • 10.Strong social media management
  • 11.Familiarity with Microsoft Office Suite
  • 12.Excellent time management
  • 13.Database management
  • 14.Proven track record

Finance Skills

  • 1.Project management
  • 2.Formal accounting certificates or education
  • 3.Understanding of accounting standards, techniques and principles
  • 4.Problem-solving skills
  • 5.Technologically proficient
  • 6.Highly ethical
  • 7.Foresight and analytical ability
  • 8.Interpersonal skills
  • 9.Strong communication skills
  • 10.Intuitive financial reporting
  • 11.Moderate knowledge of accounting software
  • 12.Innovative mindset
  • 13.Cost analysis
  • 14.Cost reduction
  • 15.Familiarity with GAAP, Microsoft Excel and ledgers
  • 16.Analytical and prioritization abilities
  • 17.Risk management
    Pro tip: You’re handling the money — you need to be incredibly organized to thrive in this position. Hiring managers want to know if you can effectively schedule your time, create and maintain quarterly budgets, and complete projects and paperwork in a timely manner.
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