CUSTOMER SERVICE RESUME 15 Free Samples with Skills and Objectives
Table of Contents
- 1 Step One: Resume Research
- 2 Step Two: Crafting a Better Customer Service Resume
- 3 Step Three: Fine-tune your Customer Service Resume
- 4 Free Customer Service Resume Templates
- Contact information
- Branded statement or career summary
- Education and Training
- Awards, recognition and projects
Step One: Resume Research
Step Two: Crafting a Better Customer Service Resume
Clean up your contact informationMany people don’t give the contact section of their resume a second thought. But an inappropriate email address or any other mistake in this first section can get your resume quickly passed over.Here are some quick tips for this basic section of your customer service resume:
- Use your proper name – no nicknames.
- You don’t need your full address – city and state are enough.
- Use your cell number, not your current work or home number, and make sure your voicemail greeting is professional.
- Don’t use your work email or an email address that sounds unprofessional.
- If you have a substantial network and endorsements, include your LinkedIn URL.
Create a career summary or branded statementTraditionally, resumes always started with an objective. This section says what you’re looking for in a job. For instance, you may have something like this on your existing customer service resume:
To obtain a customer service position that allows me to use my extensive experience interacting with customers in a consumer facing or B2B business environment to support company goals and initiatives.If you want to make this part of your resume really shine, consider using a personal branding statement or a career summary instead of an objective. These are great choices for a customer service resume. They can quickly describe the things that make you an excellent customer service representative.Employers want to know what you can do for them, not the other way around.
Crafting a personal branding statementA personal branding statement sums you up in one sentence that states what you bring to the table. Consider something like this:
I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and have them coming back for more.Or, you can make your branding statement action-oriented to describe what you do rather than what your attributes are. Consider this:
I help companies increase profits and improve their reputation through innovative customer service solutions, never saying no, and not closing an interaction until satisfaction is achieved.Your personal branding statement will be unique to you, so we can’t tell you exactly what to write here, but here are points to consider:
- Use vivid words that create a visual of what you’re trying to express. Avoid dull, trite, clichéd, or overused language.
- Strong adjectives to consider: passionate, committed, creative, energetic, focused, innovative, collaborative.
- Language that shows off your listening and problem-solving skills is a must.
- Skip out on buzzwords like “paradigm shifting” or “thought leadership,” unless you’re prepared to explain exactly how these trends apply to what you can deliver in a customer service job.
- Keep it short and tight. You’re not rewriting your resume in a sentence – you’re capturing the essence of what you bring to the table. It’s the best of your customer service skills in a nutshell.
- Ensure it’s 100% focused on customer service skills and not your general business acumen, even if that’s also impressive. Hone in on what’s most impressive about your customer service skills.
Constructing a career summaryYou should opt for either a career summary or a personal branding statement, not both. What should determine your choice of summary or statement is where you are in your career.If you’re new to customer service, a personal branding statement that reflects your passion for the field may be wiser. However, if you have years of customer service experience, a career summary is a stronger choice since you have solid evidence of your background in the field.A well-written customer service career summary helps recruiters and hiring managers quickly identify your skills without having to sift through your entire resume. This can fast-track you to the “call-back” pile.Unlike the branding statement, which is just a line or two, the career summary is a bit longer. It should present your key strengths and career highlights in an easily scannable format.Here are the components of a winning career summary section:
- Title – This should reflect your professional identity. It need not be your most recent job title or the title you aspire to, but the title that best describes what you do. Some examples include Customer Service Professional, Customer Service Representative, Customer Care Expert, Retail Customer Service Expert, B2B Customer Care Expert.
- Summary – Three or four lines of text, which should be written in third person. You want to describe what you have to offer as concisely as possible.
Customer Service Representative blends academic training at the University of Tampa with internship and call center experience in a retail and consumer credit capacity. Fast learner committed to customer satisfaction, managing customer conflicts and complaints.For a mid-level customer service career summary, consider something more like this:
Customer Service Supervisor accomplished in conflict resolution and associate training. Effective in face to face, online, and telephone interaction with customers across many industries.Here’s an idea for a managerial level customer service career summary:
Customer Service Manager with deep experience in enhancing customer experience through mentoring and coaching. Developed initiatives to increase call volume per associate by 20% while increasing customer satisfaction scores by 25%.Of course, your own customer service experience will determine how your summary is crafted, but remember to call out your best skills and accomplishments.
Make the most of your work experienceBefore you list every job you’ve ever had on your customer service resume, stop and consider relevance. Look at the job list you prepared in your research phase.If you’re just starting out, you’ll want to include any positions with relevant customer service experience. If you have years of work experience, you need not include anything but customer service jobs.Ideally, your resume should be no longer than a page no matter how many years of experience you have. That means eliminating older entries and honing your recent work experience down to the best representation of you as a customer service employee.However, while editing your job history for this new and improved resume, be careful that you don’t create awkward job gaps.For example, if you had a customer service job, then a clerical job for two years, then another customer service job, you don’t want to exclude the clerical job. This can leave the impression that you were inexplicably out of work for two years. Instead, list the clerical role, but focus on the customer service aspects of that job.
Your work experience entries should be a roster of your achievements, not your work duties
- Did profits or sales increase as a result of your work?
- Did you generate repeat business by your efforts?
- Did you develop enhancements or improvements?
- Did you increase productivity?
- What challenges did you face that you successfully resolved? How did you resolve them?
- Did you or your team receive any awards or recognition?
- Did you complete any advanced training programs?
Customer Service Manager, Geico Insurance October 2013 – Present
- Managed team of 30 customer care agents
- Recognized as top performing group in Northeast three quarters in a row
- Implemented streamlined call center guidelines to improve responsiveness by 30% between 2013 and 2014
- Improved call volume by more than 7% per quarter for eight quarters
- Reduced dropped calls by 10%
List customer service skillsYour customer service resume should include a list of your relevant skills.These should be tangible skills, not just run of the mill things that everyone puts on their resume.For a customer service job, you’ll need to show off both hard and soft skills (skills related to technology/software as well as people skills).To create your customer service skills list, it helps to first write down all the work-related skills you can think of, just like you did when researching for your work experience section.Think about what you are good at and how it might apply to a customer service job.Here are a few ideas to get you started. You might not use the exact wording, but thinking about the customer service skills on this list will help you decide what to put on your resume.
13 Skills for Excellent Customer Service:
- Great listener
- Great communicator
- Able to “read” customers
- Willing to learn
- Manage your time well
- Goal oriented
- Goes above and beyond
- Close the deal
- Handle surprises
- Use positive language
- Great body language
Or you can drill your customer service skills down to short phrases and use a table:
- Communication skills focused on understanding customer needs and developing resolutions.
- Proven ability to grasp product knowledge to rapidly address customer questions and complaints.
- Able to defuse tense situations, and stay calm when confronted with angry customers.
- Understanding of customer psychology to more effectively problem-solve.
|Creativity||Clear communication||Analytic thinker|