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  • Saturday8 am – 5 pm
  • Sunday10 am – 6 pm

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Your Account Questions Answered

How to manage my Hloom account

Where do I find the login button?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to log in into your Hloom account and access our Resume and Cover Letter Builders.

You can set up an account using your Facebook or Google accounts to log in. Or input your email address with your password.

Forgot your password? No problem. Just email us at customerservice@hloom.com with your account ID number or associated email and a brief description of your problem.

Why can’t I log in?

If you have trouble logging in, there may be an issue with the browser. Try using our Resume Builder on Google Chrome (it’s our builder’s most compatible browser). If the problem persists, your chosen browser could use an additional tuneup. Try the following troubleshooting directions for the most common issues found on supporting browsers:

Google Chrome

1.

Click the three vertical dots at the top right under the tabs.

2.

Click “More Tools,” then click “Clear Browsing Data.”

3.

At the top of the window, choose a time range. To delete everything, select “All Time.”

4.

Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

5.

Click “Clear data.”

Apple Safari

1.

Clear your cache by simultaneously pressing the Command, Option, and letter “E” keys on your keyboard.

2.

Or, click the “Safari” tab at the top right of your screen and choose “Preferences” from the drop-down menu.

3.

Choose “Advanced.”

4.

At the bottom of that window, check “Show Develop in menu bar,” go to the menu bar and click “Develop,” and click “Empty caches.”

Microsoft Edge

1.

Press the Ctrl, Shift and Delete keys on your keyboard at the same time.

2.

Select “All time” under the “Time range” drop-down menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

How do I change my email address?

1.

Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to access your account.

2.

Once you log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings.”

3.

In General Account Settings, you’ll find your Account ID, Email ID, Password, and Contact Information.

4.

Click the Edit option next to your Email ID and input your updated email address.

How do I reset or recover my password?

There are two ways to change your password depending on your situation:

If you know your password and wish to update it, take the following steps:

1.

Find the “Member Login” button on the top right-hand corner of your browser window or click here to access your account.

2.

Once you log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings.”

3.

You’ll find yourself in your General Account Settings, where you’ll find your Account ID, Email ID, Password, and Contact Information. Click the Edit option next to your password, where you’ll find the option to update and confirm your new password.

If you don’t know your password, take the following steps.

1.

Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to access your account.

2.

Locate the “Forgot your password?” option underneath the standard email, Facebook and Google options.

3.

Enter your account’s associated email address, and we’ll email you a private password-reset link.

4.

Follow the password-reset instructions to update your password and log in into your Hloom account.

I’m having trouble with the password reset. The page keeps looping back to the reset password page. Can you help me?

There could be a problem with your cache. Please follow these troubleshooting steps:

1.

Open a new tab or browser.

2.

Refresh the page by clearing your cache and cookies or by deleting your browsing history.

3.

You may also do this by simultaneously pressing Control + Shift + Delete.

Once you clear your cache, please attempt to renew your password. If you continue to experience delays or glitches, feel free to email us at customerservice@hloom.com. Include your account’s associated email address and a summary of your issue.

How to troubleshoot your downloads

What is the difference between a downloadable template and a Resume Builder template?

Hloom started with one goal in mind, to create beautiful and simple resume templates for Microsoft Office. Our downloadable templates were the first iteration of our dream –– free templates that could be downloaded, adapted and customized on your personal computer. Eventually, our resume templates became our most popular downloads and our readers started asking for writing advice and job-specific samples.

So we got to work! We got ourselves certified as resume writers, started to research various industries and different jobs, and worked with UX designers to create a simple online tool that could tackle the resume-writing process for you with templates, writing advice, and pre-written resume sections based on your job-seeking needs.

Our paid subscription model supports continually researching new hiring trends, updating our job-related content as the job market evolves, and designing new templates within our Resume Builder. And we still offer our free downloadable templates as budget-friendly options for your DIY job-seeking needs.

Do I have to pay for the downloadable templates?

Our original downloadable templates are free. As our company grew and we launched our Resume Builder, we upgraded 28 templates to support the features of our builder. We can spot the difference between our free and builder templates by the hover-over options.

If you hover over a template you like and see “Download This Template,” you’re eyeing a free download. Click on the template to download to your personal computer and edit away.

If you hover over a template and spot a “Build This Template,” you’re eying a premium template with all of the resume-writing features of our builder. Click this option to unlock all of the features of our easy-to-use Resume Builder.

Why can’t I access a free downloadable template?

There could be an issue with your cache that is preventing you from downloading our templates. Follow these standard troubleshooting directions to access our free resume templates successfully:

1.

Double-check your recent download folders for the templates.

2.

Clear your browser’s cache.

3.

Reload the page.

4.

Reattempt the download and save under an easy-to-remember name.

Why can’t I edit a free downloadable template?

If you’re having trouble editing one of our downloadable templates, there could be a compatibility issue with your word processor and the downloaded file format. Please note, our free downloads were designed to edit and finalize on your personal computer and are not currently compatible with our Resume Builder.

Microsoft Word

1.

Double-check your downloaded document and confirm it’s in .doc or .docx format.

2.

If not, right-click on the doc, select “Save as,” and resave in .doc or .docx format.

3.

If the problem persists, try to re-download the template.

Google Docs

1.

Although all of our templates are compatible with Google Docs, this collection of documents is specifically formatted for the online drive.

2.

Try downloading and editing one of these Google Doc templates if you continue to have issues.

3.

If the problem persists, try to re-download the template.

Open Office

1.

Although our templates are designed with Microsoft Office in mind, we converted our popular templates to an Open Office template.

2.

Download one of these Open Office specific templates if you continue to have issues.

3.

If the problem persists, try to re-download the template.

Can I save a free downloadable template to my Hloom account?

Although you can upload an existing resume to your Hloom account, including one of our free downloadable templates, our Resume Builder currently doesn’t support more than the 28 templates we feature in the tool. However, our builder does auto-format all of your resume information into one of those featured builder templates to save you time while editing and finalizing your document.

Why can’t I find free templates in your builder?

We are incredibly proud of our builder and dedicated years to researching and developing the interface, job-related content, and resume tips. The subscription model allows us to research new hiring trends, update the job-related information, tailor templates to meet resume requirements, and continually improve your user experience.

Our exclusive templates help support these improvements, but we also want to offer free options for your DIY resume needs. The builder is free to try and we provide you with one free download in .txt file format. An active subscription unlocks the following downloadable features:

  • Customizable templates
  • Download files in .pdf and .docx formats
  • Unlimited online storage
  • Unlimited downloads

How to troubleshoot the Resume Builder

What’s included in the Hloom Full Access plan?

Upgrading your account to the Hloom Full Access account unlocks all of our premium resume templates, including the following job-seeking perks:

  • Create unlimited resumes and matching cover letters.
  • Online storage and access to all saved documents.
  • Quickly download and print resumes and cover letters in PDF, Microsoft Word and simple .txt formats.
  • Check your resume for grammar, spelling and other common mistakes instantly with Resume Check.
  • Search our extensive jobs network by industry, location or company.
  • Anticipate interview questions and learn how to answer them quickly.
  • Get real-time salary information for jobs in your field and location.
  • Learn when and how to follow up on job applications and how to negotiate offers.

Why can’t I download a document for which I already paid?

If you can’t download an existing document, your browser’s cache may be an issue. Try these simple steps first:

1.

Refresh your page by clearing your cache and cookies or by deleting your browsing history.

2.

You may also do this by simultaneously pressing on Control + Shift + Delete.

3.

Attempt to download a simple .txt version of your document by selecting “Download,” and choosing the “plain text” option.

If none of these steps resolve the issue, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

Why can’t I print my document?

There could be a few reasons for a printing issue to pop up. Try the following steps to clear up the most common causes:

1.

Double-check your recent downloads to confirm that you saved your resume or cover letter in the file format of your choosing (.pdf, .docx, .rtf, or .txt.).

2.

Double-check that your printer is on and connected to your computer or internet connection.

3.

If you continue to have issues, try restarting your printer.

4.

If all else fails, try restarting your computer.

If you continue to have trouble printing your document after following these steps, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

I’m having issues with spacing/margins/font size. Whenever I print my resume, it prints on multiple pages, or the spaces are too large between work experiences. How do I fix this?

There could be an issue with your printer settings that alters the file’s size and length, or there could be an issue with the amount of information on your resume. Here are some steps that you can take to shorten your resume, depending on the issue:

Margins are too wide

1.

Go to “My Resume” and select the document you wish to submit.

2.

Download it in an alternate file format from the previous one you opened.

3.

Click the “Print Preview” option to see how many estimated pages will print.

4.

Choose an alternate page size or sizing option, using the “Print Preview” option to review each change and approve the updated length.

Content is too long

1.

Go to “My Resume” and select the document you wish to edit.

2.

Open the document and click the pencil at the top right of the section you want to edit.

3.

Use the down arrow to drag and drop items into the trashcan to delete them.

4.

Finish trimming your resume, save, and print the new document to check the length.

Why can’t I upload an existing document?

If you’re having trouble uploading a document, there could be an issue with the file format. Our builder can only upload or download the following file formats: .doc, .docx, .pdf, .rtf, or .txt.

If you still experience issues despite uploading one of the accepted file formats, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

I need to make several versions of my resume/CV for different jobs, and the site won’t allow me to.

If you have trouble creating multiple versions of your document, your browser might not be compatible with our builder. Our builder works best on Google Chrome, but try the following troubleshooting directions for the most common issues found on supporting browsers:

Google Chrome

1.

Click the three vertical dots at the top right under the tabs.

2.

Click “More Tools,” then click “Clear Browsing Data.”

3.

At the top of the window, choose a time range. To delete everything, select “All Time.”

4.

Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

5.

Click “Clear data.”

Apple Safari

1.

The easiest way to clear your cache is to press the Command, Option and letter “E” keys on your keyboard simultaneously.

2.

Or, click the “Safari” tab at the top right of your screen and choose “Preferences” from the drop-down menu.

3.

Choose “Advanced.”

4.

At the bottom of that window, check “Show Develop in menu bar,” then go to the menu bar and click “Develop,” then “Empty caches.”

Microsoft Edge

1.

Press the Ctrl, Shift and Del/Delete keys on your keyboard at the same time.

2.

Select “All time” under the “Time range” drop-down menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

If you still can’t create multiple documents, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

The recruiter/hiring manager can’t open the email attachment I sent with my resume?

If the hiring manager can’t open your email attachment, there may be an issue with the downloaded file format. Try to download an alternate file format, making sure that your new choice lines up with any application requirements.

1.

Download your document in a new file format (.pdf, .docx, .txt, or .rtf.).

2.

Attach the new file to an email draft and send it to yourself to test it.

3.

If you have no trouble opening the attachment and see no formatting issues, resend the document to the hiring manager.

How to troubleshoot the site

Why do I keep getting “Error 400 bad request” when I try to access the site?

Are you using a device and browser suited for our site? We advise using Google Chrome for the best results.

Are you using a work or personal computer? If using a work computer, your company’s firewall may be blocking access to certain websites due to company internet policies.

Please follow these troubleshooting steps:

1.

Refresh the page.

2.

Clear your cache.

3.

Use an incognito page.

If all else fails, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

Why does the web page freeze whenever I try to click on a resume?

If the site freezes when you try to open a page, you might be experiencing network connectivity issues. Please follow these troubleshooting steps for the most common issues affecting our site’s loading times:

1.

Check for a stable internet connection. All changes made in the Resume and Cover Letter Builders happen in real-time, so your work may be lost if your connection is unstable. Try restarting your router and move on to the next step if that proves unsuccessful.

2.

If you continue to have trouble saving your work, try opening a different browser. Google Chrome is the most compatible browser for our Resume and Cover Letter Builders. If the problem persists, move to the following troubleshooting issue.

3.

Clear your recent browser history, cookies and cache.

If you continue to have trouble saving your work, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

The website is not saving my work? What can I do?

Please follow these basic troubleshooting steps:

1.

Check for a stable internet connection. All changes made in the Resume and Cover Letter Builders are made in real-time, so your work may be lost if your connection is unstable. Try restarting your router and move on to the next step if that proves unsuccessful.

2.

If you continue to have trouble saving your work, try opening a different browser. Google Chrome is the most compatible browser for our Resume and Cover Letter Builders. Please move to the final step in the trouble.

3.

Clear your recent browser history, cookies and cache.

If you continue to have trouble saving your work, please email us at customerservice@hloom.com. Include your account ID or associated email address and a summary of your issue.

Payment information

Where can I view my billing information?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here to access your account.

Log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings,” where you’ll see your Account Home. Look for the left-hand menu with three options and click the second option labeled “Subscription” to find your Account ID, subscription status, billing information, and registration date.

Where can I find my invoice?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here to access your account.

Once you’re logged in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings,” which will take you to your Account Home.

You’ll see a left-hand menu with three options: Click the second option labeled “Subscription” to find your Account ID, subscription status, billing information, and registration date. If you’d like more information, including your invoice(s), send us an email with your account ID to customerservice@hloom.com.

How do I check for Hloom transactions on my billing statement?

AUX*MyPerfResume or BLD*Resume are the billing descriptors used by credit card companies to label our partner site, My Perfect Resume, and our parent company, BOLD.

If you’d like more information, send us an email with your account ID to customerservice@hloom.com.

What payment method do you accept?

Hloom currently accepts credit card payments supported by the following financial institutions:

  • Mastercard
  • Visa
  • American Express

Can I pay with PayPal or other methods other than my credit card?

Currently, Hloom can only process credit card payments and can’t accept PayPal, Venmo, Zelle, or prepaid cards.

If you are using an approved credit card but are still experiencing trouble with the checkout process, you may need to contact your financial institution for authorization.

Why is my credit card not going through and the site is requesting to try another card?

If you experience issues with your primary card, your bank may have placed restrictions on the account. Please contact your bank’s customer service to approve charges placed by Hloom or our parent company, BOLD.

I don’t remember subscribing, but I received charges. Can you help me review if I have an account with you?

We’re more than happy to double-check your existing account and subscription. If you don’t remember starting an account with us, check your email account for a confirmation email from Hloom. Double-check your spam or trash folders — a confirmation email from our service may have been incorrectly labeled and miscategorized.

If you still can’t find this information, send us an email to customerservice@hloom.com with your full name, the email you likely used during sign-up, and a summary of the issue.

Manage your Hloom subscription

How do I cancel my subscription?

We’re sorry to see you go, but we hope it’s because you got the job.

It is effortless to cancel your account:

1.

Log in and find your name at the top-right of the header toolbar.

2.

Click on your name and a drop-down menu will appear.

3.

Find and click on “Settings” to open your options.

4.

Find a left-hand menu titled “My Account.” One of the menu options is labeled “Subscriptions.”

5.

Click it and you should see the button that says “Cancel My Subscription.” Follow the prompts and you should be all set.

If you have trouble finding the cancellation option, please email us at customerservice@hloom.com and we'll help finalize your cancellation.

Why didn’t I receive the cancellation/refund/subscription confirmation email?

We’re more than happy to help you recover this information.

Cancellation

  • Double-check your spam and trash folders –– it’s possible that your email account mislabelled the cancellation confirmation notice. If you still have trouble finding this information, please send us an email at customerservice@hloom.com with your account ID number or the account’s associated email and a request for your cancelation confirmation. We’ll be happy to re-issue it.

Refund

  • Double-check your spam and trash folders –– it’s possible that your email account mislabelled your confirmation email. If you still can’t find your refund confirmation email, please send us an email at customerservice@hloom.com with a request for your refund confirmation and we’ll be happy to re-issue it.

Subscription

  • We’ll review our records, confirm if and when you registered your account, and send you a password-reset link to help you unlock your account.

Locations

card information image BOLD LLC

City View Plaza II, 48 Road 165

Suite 6000, Guaynabo, PR 00968

Puerto Rico

352385

card information image Auxiliant S.à.r.l.

1A, rue Thomas Edison,

L-1445 Strassen

Luxembourg

B199343