Contact Hloom

Where do I find the login button?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to log in into your Hloom account and access our Resume and Cover Letter Builders.

You can set up an account using your Facebook or Google accounts to log in. Or input your email address with your password.

Forgot your password? No problem. Just email us at customerservice@hloom.com with your account ID number or associated email and a brief description of your problem.

Why can’t I log in?

If you have trouble logging in, there may be an issue with the browser. Try using our Resume Builder on Google Chrome (it’s our builder’s most compatible browser). If the problem persists, your chosen browser could use an additional tuneup. Try the following troubleshooting directions for the most common issues found on supporting browsers:

Google Chrome

1. Click the three vertical dots at the top right under the tabs.
2. Click “More Tools,” then click “Clear Browsing Data.”
3. At the top of the window, choose a time range. To delete everything, select “All Time.”
4. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
5. Click “Clear data.”

Apple Safari

1. Clear your cache by simultaneously pressing the Command, Option, and letter “E” keys on your keyboard.
2. Or, click the “Safari” tab at the top right of your screen and choose “Preferences” from the drop-down menu.
3. Choose “Advanced.”
4. At the bottom of that window, check “Show Develop in menu bar,” go to the menu bar and click “Develop,” and click “Empty caches.”

Microsoft Edge

1. Press the Ctrl, Shift and Delete keys on your keyboard at the same time.
2. Select “All time” under the “Time range” drop-down menu, select “Cache” or “Cached images and files,” and then click “Clear data.”

How do I change my email address?

1. Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to access your account.
2. Once you log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings.”
3. In General Account Settings, you’ll find your Account ID, Email ID, Password, and Contact Information.
4. Click the Edit option next to your Email ID and input your updated email address.

How do I reset or recover my password?

There are two ways to change your password depending on your situation:

If you know your password and wish to update it, take the following steps:

1. Find the “Member Login” button on the top right-hand corner of your browser window or click here to access your account.
2. Once you log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings.”
3. You’ll find yourself in your General Account Settings, where you’ll find your Account ID, Email ID, Password, and Contact Information. Click the Edit option next to your password, where you’ll find the option to update and confirm your new password.

If you don’t know your password, take the following steps.

1. Find the “Member Login” button on the top right-hand corner of your browser window, or click here, to access your account.
2. Locate the “Forgot your password?” option underneath the standard email, Facebook and Google options.
3. Enter your account’s associated email address, and we’ll email you a private password-reset link.
4. Follow the password-reset instructions to update your password and log in into your Hloom account.

I’m having trouble with the password reset. The page keeps looping back to the reset password page. Can you help me?

There could be a problem with your cache. Please follow these troubleshooting steps:

1. Open a new tab or browser.
2. Refresh the page by clearing your cache and cookies or by deleting your browsing history.
3. You may also do this by simultaneously pressing Control + Shift + Delete.

Once you clear your cache, please attempt to renew your password. If you continue to experience delays or glitches, feel free to email us at customerservice@hloom.com. Include your account’s associated email address and a summary of your issue.

Where can I view my billing information?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here to access your account.

Log in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings,” where you’ll see your Account Home. Look for the left-hand menu with three options and click the second option labeled “Subscription” to find your Account ID, subscription status, billing information, and registration date.

Where can I find my invoice?

Find the “Member Login” button on the top right-hand corner of your browser window, or click here to access your account.

Once you’re logged in, hover over “My Account” on the top right-hand corner and scroll down to the second option, “My settings,” which will take you to your Account Home.

You’ll see a left-hand menu with three options: Click the second option labeled “Subscription” to find your Account ID, subscription status, billing information, and registration date. If you’d like more information, including your invoice(s), send us an email with your account ID to customerservice@hloom.com.

How do I check for Hloom transactions on my billing statement?

“BLD*HLOOM.COM”or“HLOOM.COM”or“PayPal *HLOOM” are the billing descriptors used by credit card companies to label our site.

If you’d like more information, send us an email with your account ID to customerservice@hloom.com.

What payment method do you accept?

Hloom currently accepts credit card payments supported by the following financial institutions:

• Mastercard
• Visa
• American Express

Can I pay with PayPal or other methods other than my credit card?

Currently, Hloom can only process credit card payments and can’t accept PayPal, Venmo, Zelle, or prepaid cards.

If you are using an approved credit card but are still experiencing trouble with the checkout process, you may need to contact your financial institution for authorization.

Why is my credit card not going through and the site is requesting to try another card?

If you experience issues with your primary card, your bank may have placed restrictions on the account. Please contact your bank’s customer service to approve charges placed by Hloom or our parent company, BOLD.

I don’t remember subscribing, but I received charges. Can you help me review if I have an account with you?

We’re more than happy to double-check your existing account and subscription. If you don’t remember starting an account with us, check your email account for a confirmation email from Hloom. Double-check your spam or trash folders — a confirmation email from our service may have been incorrectly labeled and miscategorized.

If you still can’t find this information, send us an email to customerservice@hloom.com with your full name, the email you likely used during sign-up, and a summary of the issue.

How do I cancel my subscription?

We’re sorry to see you go, but we hope it’s because you got the job.

It is effortless to cancel your account:

1. Log in and find your name at the top-right of the header toolbar.
2. Click on your name and a drop-down menu will appear.
3. Find and click on “Settings” to open your options.
4. Find a left-hand menu titled “My Account.” One of the menu options is labeled “Subscriptions.”
5. Click it and you should see the button that says “Cancel My Subscription.” Follow the prompts and you should be all set.

If you have trouble finding the cancellation option, please email us at customerservice@hloom.com and we’ll help finalize your cancellation.

Why didn’t I receive the cancellation/refund/subscription confirmation email?

We’re more than happy to help you recover this information.

Cancellation

• Double-check your spam and trash folders –– it’s possible that your email account mislabelled the cancellation confirmation notice. If you still have trouble finding this information, please send us an email at customerservice@hloom.com with your account ID number or the account’s associated email and a request for your cancelation confirmation. We’ll be happy to re-issue it.

Refund

• Double-check your spam and trash folders –– it’s possible that your email account mislabelled your confirmation email. If you still can’t find your refund confirmation email, please send us an email at customerservice@hloom.com with a request for your refund confirmation and we’ll be happy to re-issue it.

Subscription

• We’ll review our records, confirm if and when you registered your account, and send you a password-reset link to help you unlock your account.